I just bought and set up a new Roku Ultra last week (model 4850x). It came with the rechargeable Roku Voice Remote Pro remote (model RC1071). I have the more standard Voice Remote with AAA batteries on my Premiere+ and have never had issues. The Pro remote that came with this new Ultra has been nothing but problems.
Using my phone to navigate the system menu, I can see the this rechargeable Pro remote currently has a 95%+ charge but keeps not responding. The light on the top left of the remote keeps illuminating as either solid red or solid white, depending on when the problems were occurring. It’s solid white as I type this and has been for 30+ minutes. I’ve tried holding the back and home buttons down at the same time for 20+ seconds, nothing. I’ve tried rebooting the Ultra device, the remote is still unresponsive. Does anyone have suggestions?
