Help

Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Boywarrior1
Newbie
Wednesday

My remote only seems to be partially working. I am able to turn the tv on and turn it off but cannot

When I turn on my tv with remote and it shows me home screen I cannot get to the settings. The only functions I can get out of the remote is on, off and volume. Will not move up, down, left or right. Please help. 

Labels (1)
0 Kudos
Reply
1 REPLY 1
RokuJharra-Q
Community Moderator
Community Moderator
yesterday

Re: My remote only seems to be partially working. I am able to turn the tv on and turn it off but ca

Hi @Boywarrior1, welcome to the Roku Community!

We understand that you're having trouble with the navigation buttons on your Roku remote, and we're excited to help you resolve this!

We recommend following our troubleshooting steps to assist you in resolving these remote issues:
This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra
Jharra Q.
Roku Community Moderator
0 Kudos
Reply
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.