Remotes

[Pmontaperto]

Same issue with batteries draining- model is 3810x and serial # YH002A543315

Thank you. 

[pr11230ksua]

I get 10 days to 2 weeks out of a set of batteries, regardless of battery brand used.  YH003K715330

[RokuKariza-D]

@Pmontaperto

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email

All the best,
Kariza

[RokuKariza-D]

@pr11230ksua

Thanks for the post.

Please be aware that your device is no longer under warranty. Check out @RokuDanny-R's post above for more information.

We appreciate your understanding.

All the best,
Kariza

[Ray_who]

Thanks, my serial number is YH00CC777490

[RokuDanny-R]

@Remwin @Flosaic @christopherdent @Ray_who

Thanks for the posts.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories
For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Thanks,
Danny

[RokuDanny-R]

@Cheriv

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[NotXimpressed]

Plugging the Roku device in the wall DOES NOT SOLVE the remote battery draining issue. I have to change batteries every other day, no joke. What is the solution???

My remote is brand new, I purchased it only a few months ago.

Roku device SN YUOOKT110866

[RokuKariza-D]

Hey @NotXimpressed

Thanks for letting us know about the issue you're experiencing.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

We appreciate your understanding.

All the best,
Kariza

[SandyK]

I am having the same issue Roku sent me a different remote it doesn't work any better I'm still using batteries constantly this is getting expensive what does Roku suggest apparently this has been an ongoing issue for quite a while and nothing has been resolved