Hi, I'm having the same issue-I can't believe how fast the batteries are drained. Is there a resolution?
@nlewalski @jeffroper @BB25 @ss24
Thanks for providing us your information.
I have passed them along to our support team who will assist you further. I'd recommend keeping an eye on your emails since they'll be reaching you out from there.
All the best,
Kariza
We're here to help!
Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Kariza
Hi Kariza,
Here is that information:
Device: 3800RW
Serial: YF00DL321359
Software: 10.0.0 build 4209-55
Device ID: CU393D321359
Thanks for the response.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Kariza
Hello I am having the same issue with my remote draining batteries.
Model 3810X - roku streaming stick +
Serial YH002T082855
Software Version 10.0.0 - build 4209-50
Device ID - 215012082855
Changing remote batteries almost every week, 3 other remotes are good for 4-6 months.
System Info 3810X Steaming Stick + powered by HDMI port
S/N YH0071711365 Device ID 215047711365 S/W 10.0.0 bulid 4209-50
Voice Remote RC490 F/W 2.01.19.100
Please provide a solution to this problem.
Changing remote batteries every 3 days...
Model: 9101X- Roku Smart Soundbar
Serial: YL00GV856494
ID: R6607G856494
We are also having to replace batteries weekly. Model#3810rw. Serial#yh002e538350.