Remotes

[BB25]

Hi, I'm having the same issue-I can't believe how fast the batteries are drained. Is there a resolution?

[RokuKariza-D]

@nlewalski @jeffroper @BB25 @ss24

Thanks for providing us your information.

I have passed them along to our support team who will assist you further. I'd recommend keeping an eye on your emails since they'll be reaching you out from there. 

All the best,
Kariza

[RokuKariza-D]

@alexh013

We're here to help!

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Cnl5031]

Hi Kariza, 

Here is that information:

Device: 3800RW

Serial: YF00DL321359

Software: 10.0.0 build 4209-55

Device ID: CU393D321359

[RokuKariza-D]

@Cnl5031

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[CloudNinja21]

Hello I am having the same issue with my remote draining batteries. 

Model 3810X - roku streaming stick +

Serial YH002T082855

Software Version 10.0.0 - build 4209-50

Device ID - 215012082855

@RokuKariza-D 

[JimKNY]

Changing remote batteries almost every week, 3 other remotes are good for 4-6 months.

System Info 3810X Steaming Stick + powered by HDMI port
S/N YH0071711365 Device ID 215047711365 S/W 10.0.0 bulid 4209-50

Voice Remote RC490 F/W 2.01.19.100

Please provide a solution to this problem.

[lsteinb9]

Changing remote batteries every 3 days...

Model: 9101X- Roku Smart Soundbar

Serial: YL00GV856494

ID: R6607G856494

[Cchristensen18]

@glencove, 

the factory reset fixed the issue?

[geonik09]

We are also having to replace batteries weekly. Model#3810rw. Serial#yh002e538350.