Remotes

[Beccalou09]

My Roku remote is going through batteries every couple days... it’s insane how much money I’m spending on batteries 

[RokuKariza-D]

@KurtNusbaum

Thanks for the post.

Since your affected device is a Roku Streaming Stick+ (3810X), I'd recommend starting with my suggestion in my post above then let us know if there's any difference after.

All the best,
Kariza

[RokuKariza-D]

@Beccalou09

We do apologize for the inconvenience this has caused you.

Please reply here with the device information I asked for in my post above so we can further help you out.

All the best,
Kariza

[Alice4]

The batteries never seem to last more than 3 weeks for the remote on my Roku 3810. Have resorted to using the app but it's a bit of an inconvenience. Device is fully up to date running 10.0.0 but issue is still not resolved. Anything I can do? 

[KurtNusbaum]

Please communicate with customersupport@roku.com and explain your remote issues.   They asked me some diagnostic questions .... I am currently waiting on a positive resolution.

Good luck

[nlewalski]

-Roku device model (3810X - Roku Streaming Stick+)
-Serial number (YH001W518696)
-Device ID  (213071518696)
-Software OS/version (10.0.0 build 4209-50
-Steps to reproduce the issue you are seeing (Try turning TV with remote doesn't work, change batteries remote works just fine)

[RokuKariza-D]

@Alice4

Thanks for the post.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[ss24]

I'm having the same issue. Is there a fix on this yet? I see the original post was in the beginning of the year. Thanks!

-SS

[alexh013]

Hi, checking to see if there has ever been a resolution on this. I’ve had a series of Roku devices and remotes over the years and keep experiencing the same issue. Currently writing about the Roku 3810x streaming stick+ in my living room that goes through batteries every few weeks. Batteries in my other remotes (tv, sound bar/system, etc. last inexplicably longer). 

[jeffroper]

Model: 3810X - Streaming Stick +

Serial Number: YH000C24916

Device ID: C13790249216

Software OS / Version: 10.0.0.Build 4209-50

Roku stick is powered by wall outlet

Restarted system regularly with no improvement.

Please send new remote. Remote now using batteries up in less than a week.