Remotes

[RokuKariza-D]

@MSP1

Thanks for the reply!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[Pamelaj]

Hey Danny 

since I’ve posted my batteries suddenly have been fine.  No more draining.  It’s been about 3 months now.  Good luck.  I feel your frustration. 

[CS89]

Is there any solution to this problem?  Same issue.  Batteries drain in less than a week.  We also have the stick plugged into the power outlet and not the USB port of the TV.  Please help or assist us in getting a replacement asap.

[RokuKariza-D]

Hey @CS89

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

With this information, we can assist you further.

All the best,
Kariza

[Ryanoshima]

My remote is also going through batteries every couple of days. Why does this seem to be a common issue??

[RokuKariza-D]

Hi @Ryanoshima

I hope you're doing well.

Please see my post above so we can further help you out.

All the best,
Kariza

[bigpop1]

i am powering it through the wall power.

[RokuKariza-D]

Hi @bigpop1

Thanks for reaching out here in the Community!

Could you tell us more about the issue you're running into? Please reply here as well with the information I asked for above. We'd like to know more about how we can help.

All the best,
Kariza

[nlewalski]

I am running into the same problem. About to ditch Roku completely and switch to Google.

Please tell me what the solution is

[Jonsolo31]

Hello Mary I couldn't figure out how to pm you, im having issues with our roku device draining batteries my email is [personal information] my roku device is 3931RW -Roku Express+