Remotes

[RokuNimfa-C]

@Smity868,

Thanks for the update. 

We're sorry to hear it wasn't a smooth resolution. Please provide us with the serial number of your Roku device (Settings>System>About) that is paired with your Roku Voice Remote Pro and I'll have our support team reach out directly to assist you further.

Your patience and understanding are greatly appreciated.


Regards,
Nimfa

[Smity868]

[personal information removed]

This is what I have

[RokuNimfa-C]

@Smity868

Thanks for the update. 

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime!


Regards,
Nimfa

[ShannonBrown]

 Remote will not charge. Please see all the other posts for details. I have provided my issue including serial number and model number several times over moths now. I have also done all of the steps requested of myself and others. Here is the remote numbers again.

Model: RC-MC1

Serial: 3226000891

[RokuKariza-D]

@ShannonBrown 

We sincerely apologize for the inconvenience this issue has caused you.

For us to assist you further, please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself.

We'll keep an eye out for your reply.

All the best,
Kariza

[ShannonBrown]

This will be at least my 5th time giving this information here including twice this week. 
serial:3225000891

Model: RC-MC1

[RokuKariza-D]

@ShannonBrown 

Thanks for the reply.

It looks like you're providing the serial number of your remote. Please be advised that we need the serial number of the Roku device itself for us to proceed. It consists of 12 alphanumeric characters and can be located at the back of the player.

We look forward to your response.

All the best,
Kariza

[ShannonBrown]

I have not been asked for the serial and model of my Roku devices before and not sure what it has to do with the remote I bought not charging. Here they are.

1. Model: 9102R

    Serial: YL006N429753

2. Model: 55P607

    Serial: YS00KT342763

3. Model: 32S325

    Serial:YK00XG409326

4. Model: 3810X

    Serial: YH004T821686

5. Model: A110X

    Serial:X00300XAF0PL

[ShannonBrown]

I see you did ask about the device model and serial in your previous reply. The remote will not charge so does not work with any of my devices.

[RokuKariza-D]

@ShannonBrown 

Thanks for the response.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza