Remotes

[Ma75]

Purchased this remote in November of 2024 and it has not lived up to its expectations at all...I own another one which has been fine other than having to charge at least every 3 weeks. Yesterday I charged the newer one to 100% and after unplugging from usb, it suddenly FROZE...could not do anything with remote at all...had to reset Roku Tv, which is just a couple months old, yet nothing, remote would not pair, and white light just stays solid.

I found the remote that came with the tv and got it paired but it takes batteries, which why I purchased the new remote.

Tried resetting, etc., but nothing...remote still has white solid showing...

Very disappointed as this remote has NEVER worked up to expectations whatsoever..having to be charged at least every 2 weeks since buying it in November.

[RokuRiamie-D]

Hi @Ma75,

Thanks for posting in the Roku Community!

We noticed in your post that you're having trouble with your Roku Voice Remote Pro 2nd Edition, which froze after charging. We appreciate the troubleshooting steps you have taken to try to fix it. 

Please visit your DM as we have sent you a private message for further assistance.

We look forward to your response.

Cheers,
The Roku Community Team.

[Ma75]

For some reason I cannot read your message...I use firefox browser,any suggestion?

[RokuTakashi]

Thanks for the update, @Ma75 

If you cannot see a message from your inbox here in the Roku Community, I suggest trying a different browser to see any difference.

Let us know what you find out.

Thanks,
The Roku Community Team.

[Ma75 · Accepted solution]

Everything is taken care of thanks to a great customer service representative who contacted me via email, and later by phone. Best customer service I've had in a very long time and I am very thankful and satisfied with response and action taken!