Remotes

[renojim]

@hollowch, does the "old" remote work with the new Ultra?  Does the remote you got with the new Ultra work with the old Ultra?  Just wondering if it's really the old Ultra that's the problem.

[WellFam8876]

I am having the same issues with my remote.  I have tried all the troubleshooting steps.  I clicked on your profile, however I do not see any option to send you a message with the details.  Thanks.

[RokuTakashi]

Hi, @WellFam8876 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for reaching out for support regarding the issue you have encountered with your Roku remote, and we're here to help. Kindly be advised that we have sent you a private message. Please check your inbox since we have reached you from there. 

We hope for your continuous response.

Best wishes,

Kash

[WellFam8876]

Thanks I sent a message back.

[vc59755]

i also have this problem with 3 remotes as soon as you unplug the remote it dies went and bought i more work for a month then same thing have to use my phone to even watch tv 

[d_garc28]

I have the same issue, Voice Pro remote will not work unless plugged in.

[RokuJharra-Q]

Hi Community users!

We sincerely appreciate you getting in touch with us and apologize for any delay in our response. 

If you are experiencing the following issues with your Roku Voice Remote Pro:

1. Will not charge
2. Only powers on when plugged into an outlet
3. Does not turn on or work
4. Not holding a charge - This includes cases where the device loses charge within a day or two after being fully charged and unplugged.

Here are some steps you can follow:

• Test with different power outlets, micro USB cables, and USB chargers.
• Reset the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. For detailed instructions on how to reset the remote, you can refer to this support link: How to fix your Roku voice remote that is not working | Roku.

If the problem continues after trying the troubleshooting steps, please send me a Private Message with the necessary details:

1. Serial number of the Roku player this remote is paired to.
2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
3. When and where did you purchase this?

To send a PM, please select my username, view my profile, and then click on "Send this user a private message" on the right side of the page.

Thanks,
Jharra