Remotes

[Digital4]

Hello,

The “OK” button on my remote suddenly stopped working. I cannot get Roku to respond to it.  I have a voice remote. I’ve searched the community and have tried pairing the remote, resetting the Roku, changing batteries, following every step and nothing helps.  The screen will say “pairing remote” but then the OK button still doesn’t work. How to I get a new remote? 

[RokuJharra-Q]

Welcome to the Roku Community, @Digital4!

Thank you for contacting us regarding the issue with the OK button on your Roku voice remote. We're here to assist you.

To start, please verify if your remote is properly paired with your Roku device. If it's not paired, your screen should indicate "Pairing Remote." If you need assistance with the pairing process, please follow the steps outlined below:

Restart your streaming device to enter pairing mode

• Remove the power cord from your streaming device
• Wait at least 5 seconds
• Re-connect the power cord

Pair your Roku voice remote

Note: If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

• Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
• If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:

• Why is my Roku remote not working?
• How to fix your Roku voice remote that is not working.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra