Remotes

[renojim]

@hollowch, does the "old" remote work with the new Ultra?  Does the remote you got with the new Ultra work with the old Ultra?  Just wondering if it's really the old Ultra that's the problem.

[WellFam8876]

I am having the same issues with my remote.  I have tried all the troubleshooting steps.  I clicked on your profile, however I do not see any option to send you a message with the details.  Thanks.

[RokuTakashi]

Hi, @WellFam8876 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for reaching out for support regarding the issue you have encountered with your Roku remote, and we're here to help. Kindly be advised that we have sent you a private message. Please check your inbox since we have reached you from there. 

We hope for your continuous response.

Best wishes,

Kash

[WellFam8876]

Thanks I sent a message back.