I'm having this same issue. My remote won't work unless plugged into a power cable. However, when plugged in, a notification flashes in the top right- hand corner of the Roku home page, alternating between 'remote is charging' and 'remote battery level: 100%'. I have tried multiple remote resets, and have also reset the entire system. Seems like the remote is defective.
Cheers,
Andrew M
I’m currently having this same issue.
Thank you for your post, @Refmac!
Thank you for contacting us about the issue with your Roku voice remote not working unless it is plugged in or charged. To assist you more effectively, could you please provide us with some additional information?
Your cooperation is greatly appreciated.
Thanks,
Jharra
Hi, @Viola5 Welcome to the Roku Community!
We appreciate you for reporting this issue to us, and we're here to help!
Hello, I am have the same trouble with my voice remote pro. I tried different cords different chargers and even different outlets. Nothing works but to leave it plugged in, that's the only time it works.
Same issue here. Voice Remote Pro will not work unless plugged into a USB charger. I have tried multiple chargers and cables. I have tried rebooting the remote. I have tried re-pairing the remove. No dice. Also, when plugged in the Roku very quickly alternates between displaying "remote is charging" and "remote battery level: 100%" messages.
Hi, @Abro71 thanks for the reply!
Thank you for your efforts in troubleshooting your Roku remote. Could you please provide the following information to help us assist you better?
Greetings here in the Roku Community, @willivolt!
Thank you for your quick response and for troubleshooting your Roku remote. We are happy to assist you further with this issue. Please provide the necessary information I mentioned earlier, such as:
Sure, Thank you
Having the exact same issue and none of the fixes in the pinned solution work