Remotes

[Tealsista]

I’m so upset, voice remote pro not charging at all (purchased package kit 2 years ago) . I’ve read where others have experienced this same thing with this remote. 
Using the connections received with in package, tried resetting, repairing after resetting (SEVERAL TIMES). Will work when plugged in to charging system. But as one person stated “way too short to use remote when plugged in”

so far 6 hours n STILL battery level remains at 0%.

I have tried to find a CS number or email but having no luck. CAN ANYONE ASSIST ME. 

Thank you

[RokuJharra-Q · Accepted solution]

Hi there, @Tealsista! Thanks for reaching out to the Roku community!

It seems you're having trouble with your Roku remote, and we're here to help. To start with, please try resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, try charging it to see if this makes any difference.

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra