Remotes

[jaybee22]

I have the same issue.  My tv is enabled for the CEC, I tried the samsung codes and the westinghouse codes.  I had a roku stick attached to this tv  in which the remote worked fine(it broke) so I replaced it with the roku express 4k.  The remote for this model works on another tv(not samsung) in my house.

The roku itself works great.  The tv and roku remote will not pair.  Any other suggestions?

[RokuJharra-Q]

Hi, @jaybee22, thank you for posting here in the Roku Community!

We appreciate you for informing us about the issue with your Roku remote, and we are here to help you enable the CEC setup.

We suggest the following steps to assist in resolving this issue:

Tip: Before you begin, adjust the volume on your TV to an audible level. As you make selections, keep your Roku voice remote pointed directly at your TV.

After reading the above tips, please follow the steps below to set up your remote for TV control.

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra

[jaybee22]

I have followed all of these suggestions, and my roku cannot pair.  The power light is also on all the time as a result.  Please send other suggestions.  Again the roku works fine.  no issues.  just cannot pair with samsung tv