Remotes

[autobot12]

I recently purchased a Roku Voice Remote Pro (2nd Edition) and when I attempt to use the voice commands for the navigation buttons I receive the message " Sorry, Screen Navigation is Not supported". I have a TCL Roku TV, so I know it is compatible. The power and volume voice functions works, but not the navigation. Do I need to download something else in order to fully use the remote, because this has to be a bug. If not this is definitely not the ultimate remote experience.  

[RokuJharra-Q]

Hi, @autobot12, thank you for posting here in the Roku community!

We understand that you are experiencing issues with your 2nd edition Roku voice remote, and we are here to help. To begin, we would like to gather the following information to better assist you.

• Is this the remote that came with your Roku device or was this purchased separately?
• When did it start having problems pairing?
• What Roku device is paired with your Roku remote?
• If possible, could you take a picture of the TV screen error?

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

[autobot12]

• Is this the remote that came with your Roku device or was this purchased separately?

This remote was purchased separately

• When did it start having problems pairing?

The remote pairs to the TV.

• What Roku device is paired with your Roku remote?

The Roku TV

• If possible, could you take a picture of the TV screen error?

This website won't let me upload, it says Sorry, Screen Navigation is not supported.

[RokuJharra-Q · Accepted solution]

Hey, @autobot12!

Thanks for keeping us in the loop! We really appreciate the extra info and we're here to help you out. Check your private messages - we've sent you one. Can't wait to hear back from you and get more details.

Thanks,
Jharra