Remotes

[autobot12]

I recently purchased a Roku Voice Remote Pro (2nd Edition) and when I attempt to use the voice commands for the navigation buttons I receive the message " Sorry, Screen Navigation is Not supported". I have a TCL Roku TV, so I know it is compatible. The power and volume voice functions works, but not the navigation. Do I need to download something else in order to fully use the remote, because this has to be a bug. If not this is definitely not the ultimate remote experience.  

[RokuJharra-Q]

Hi, @autobot12, thank you for posting here in the Roku community!

We understand that you are experiencing issues with your 2nd edition Roku voice remote, and we are here to help. To begin, we would like to gather the following information to better assist you.

• Is this the remote that came with your Roku device or was this purchased separately?
• When did it start having problems pairing?
• What Roku device is paired with your Roku remote?
• If possible, could you take a picture of the TV screen error?

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra