Remotes

[Livinlifegal]

Got new remote and could not get past the I Understand screen. Called customer support and told not compatible with the roku stick...meanwhile I scrolled through the entire privacy screens...all the way to end and then I coils check off I understand and finish. The agent was clueless.

[RokuJharra-Q · Accepted solution]

Hi, @Livinlifegal, Thank you for posting here in the Roku Community!

We appreciate you letting us know about this issue and would like to know more about it. Could you please share a picture of the TV screen and the remote you have?

In the meantime, kindly check our support page for more information on how to set up and pair your Roku voice remote for additional assistance.

We are eagerly waiting for your reply and will closely investigate this issue.

Thanks,
Jharra