Voice remote won't go into pairing mode
My remote apparently disconnected from my streaming stick +. I can't place the remote into pairing mode. I hold the button down for 20 to 30 seconds but nothing.
Has happened to 2 different sticks.
Thank you for keeping us posted, larosabob!
We appreciate your efforts to pair your remote, and we're here to help you.
We suggest the following to assist you in resolving this issue.
If you have the Roku mobile app installed, or another Roku remote that works with your streaming device, use the following steps to put your device into pairing mode from the Settings menu.
- Press Home on your working remote or from the Roku mobile app
- Scroll and select Settings
- Select Remotes & devices
- Select Add devices
- Select Remote
- Select Continue
- Follow the on-screen instructions to pair your voice remote
Restart your streaming device to enter pairing mode
If you do not have a second Roku remote that already works with your streaming device, or the Roku mobile app installed, you can restart your streaming device to put it in pairing mode. When your streaming device is powered on, it will automatically enter pairing mode and look for remotes.
Use the following steps to restart your streaming device.
- Remove the power cord from your streaming device
- Wait at least 5 seconds
- Re-connect the power cord
Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.
Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.
Thanks,
Jharra
