Remotes

[ralph009142]

Good morning. I have contacted Roku several times without success. The remote I have is working except for scrolling. When I have to scroll to the right, I have to push down extremely hard or it will not respond. All other scrolling directions are working OK. Can’t seem to get any answers on this. Thank you.

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @ralph009142!

I appreciate you reaching out for support, and I'd be happy to help you find the best resolution possible so you can get back to controlling your TV using your Roku remote.

In this case, I will coordinate this with our Support team for additional reinforcement and reach out to you via Private Message to request additional details. Kindly keep an eye on your inbox!

In the meantime, your continuous patience and understanding as we work on this are highly appreciated.

Best regards,
Carly