Remotes

[Guy2c]

Hello

I just purchased a new ultra system I charged remote till green light off, as manual states and it only lasted 4 hours and needs to be charged again, I see now after reading about this, it seems like a very  common problem, is there a solution? If not, I will return it, get my money back and stay away from ruko 

Thank you 

John

[RokuMary-F]

Hi @Guy2c ,

Thanks for your first post in the Roku Community!

We understand that you are facing an issue with your Roku remote. We're sorry for any inconvenience this has caused and will work with you to know what went wrong so we can assist you further and fix the issue.

We suggest you charge the remote using the provided USB cable. In addition, let us know if you are charging it through the power adapter or USB port.

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support

Please keep us posted from there if you need additional help.


Best regards,
Mary