Remotes

[ABG13]

Since updating Roku Ultra 4640X to software version 12.5.0 build 4178-29, I have to pair the remote everyday.

[RokuJanadeeK]

Thanks for bringing this to our attention, @ABG13.

We'd like to know more about the issue, so we can provide you with the best resolution possible.

May we know if the remote came with your Roku device? Is this the only device that has these remote issues? If applicable, can you try changing the batteries with fresh ones?

Please keep us posted so we can continue assisting.

Regards,
Janadee

[ABG13]

Yes, the remote came with the roku device. This is the only roku device I own. I tried changing batteries and still experience the same issue.

[RokuEuniceL]

Hi @ABG13,

Thanks for keeping us posted here in the Roku Community!

We're glad to assist you with your problem with your Roku remote. Since this issue happens daily, we want to ensure that you set up your remote control accordingly. Kindly restart your Roku device by going to Settings > System > System Restart. After the Roku player finishes restarting, if TV control has not been restored, set up your remote for TV control again by doing the following:

1. Navigate to Settings.
2. Select Remotes & Devices.
3. Select Remotes, followed by your remote.
4. Select Set up remote for TV control.

Please let us know if the issue persists.

Kind regards,

Eunice

[ABG13]

I have never had the remote setup for tv control. Because this started happening recently, I dont believe that would be the issue. Side note, none of the TV codes work. I tried system restart and when the system came back up the remote was unpaired.

[RokuERey]

@ABG13,

Thanks for the update! 

Could you share with us the serial number of the device where the remote is paired? We'll be able to take a closer look into this.

Thanks,

Rey

[ABG13]

Serial number is YP00D5966282

[RokuERey]

@ABG13,

Thanks for the update!

We would recommend first performing a full system restart on your device by unplugging it and then resting it for at least 10 to 15 minutes, then trying again to see if there are any differences.

Let us know if that helps.

Thanks,
Rey

[ABG13]

System restart did not fix the issue

[RokuERey]

@ABG13,

Thanks for the update!

We'll forward this over to our Support team for further assistance. Please keep an eye on your email address as that would be the means of communication. I also sent you a PM for the process.

Thanks,

Rey