Thanks for clarifying, @B0b401.
In this case, I will coordinate this with our Support team for additional reinforcement. I will then reach out to you via Private Message to gather further details. Kindly keep an eye on your inbox.
In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This works well with your Roku Express 4K+ and has a Headphones Mode (private listening) feature.
Your continuous patience and understanding as we work on this are highly appreciated.
Thanks,
Carly
Carly Y.
Roku Community Moderator
