I have the same issue we’re you able to resolve yours?
I am having the same issue we’re you able to resolve yours?
Hi Community user,
We see that you're having trouble pairing your remote with your Roku device, and we're here to help. Here are the steps to pair your Roku voice remote:
Reboot your voice remote and device
Use the following steps to restart your streaming device.
If your voice remote uses standard AA or AAA, you can reboot it by removing and reinstalling it.
Note:
Using the installed Roku mobile app or another Roku remote that works with your streaming device, follow the following steps to put your device into pairing mode from the Settings menu.
Restart your streaming device to enter pairing mode:
If you do not have a second Roku remote that already works with your streaming device or the Roku mobile app installed, you can restart your streaming device to put it in pairing mode. When your streaming device is powered on, it will automatically enter pairing mode and look for remotes.
Use the following steps to restart your streaming device.
Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.
This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.
Thanks,
Jharra
Thanks for the advice. I did exactly what you said with not luck. I did install the app on the phone and the Roku works. The remote does not flash at all. I did change the batteries and I did unplug the Roku and wait 5+ secs. Question, does it only light up if it sees the Roku ? The fact that it doesn't light at all makes me think that it is either a dead device or some interference is disrupting the signal? Thoughts?
Thank you for reaching out about this issue in the Roku Community, @hsher!
We apologize for the ongoing issues with your Roku remote, even after trying those troubleshooting steps mentioned above. We really appreciate your efforts!
We’d like to help you further. When you have a moment, could you please send us a private message?
To do this, click on my username, select "View Profile," and then click "Send this user a private message" on the right side of the page.
We look forward to hearing from you and looking closely into this issue.
Thanks,
Jharra