Well, hello, @CommunityModerator!
As previously mentioned in my other posts in this forum, I've done all the recommended troubleshooting tips, to no avail, just like all the rest of the people here. My Voice Remote Pro will not charge past 45%. I constantly get the "low remote battery warning" in the upper right of my TV screen.
When I first complained about this problem on Jan 25, 2023, on this particular topic thread, it was quite disheartening to see 24 pages of the exact same complaint. There are now "only" 14 pages of this complaint (in 7 mo!). What happened to the previous 23 pages?? I've just read through the current 14 pages of complaints and it looks like THREE people have been granted a new remote. I'm befuddled how Roku can ignore this issue for well over a year, keep advising people to "use a different cable" and "try re-pairing" the Voice Remote Pro when it's very obvious that NONE of those "troubleshooting tips" have ever fixed this issue. The issue is very obviously on the Roku side. The [should be at least 37] pages of complaints in a year and a half proves that. And there's other topic threads where the Voice Pro Remote doesn't charge AND the Volume Up/Down button and Power button lose connectivity after a few minutes! I've posted in those threads and never got a response. As an early adopter of Roku devices, I'm extremely disappointed in the way these issues are being handled. I was using Roku back when one had to search for channels and then program them into the Roku device. You almost had to be a computer geek back then to use it.
Roku should've recalled these Voice Pro Remotes at least a year ago! It's outrageous that people are just pushed off like WE have somehow caused this problem or worse, that there's something WE can do that will fix it! It's either a hardware issue in the Voice Remote Pro's themselves or it's faulty software/firmware updates. Surely, you guys check/test these updates first? I'd hate to think "faulty" updates are sent so people are forced into buying a new remote, especially if their remote is "out of warranty" but otherwise had been functioned perfectly.
As is shown at the beginning of this topic thread, no one responded to my initial Jan 25, 2023 post, even though I included all the relevant information that other people who did not include that info, were advised when their posts were responded to. @RokuMaryF finally responded after my second post and said my info had been forwarded to the "support team" and someone would reach out within 1-2 business days. No one ever contacted me. After 4 days, I notified @RokuMaryF of "no contact", as she'd requested. At that time, @RokuNimfaC responded and said I didn't get the email that support had sent (very true), and suggested I check my spam/trash folder. I did. There was no email from any "support team". I see from other comments here, this seems to be a regular outcome. But I did receive your reply in my email, so I know it works.
As previously mentioned, after leaving my Voice Remote Pro plugged in for a solid 3 wks (Feb/Mar 2023), it "miraculously" started working again. Charged to 100%. I have not had to charge the Voice Pro Remote until I noticed the "low battery warning"-(45% is low?) last week. Prior to the initial problem that probably started in at least Dec 2022, I rarely had charged my Voice Remote Pro since it was new. I was always impressed at how well the remote held it's charge, especially compared to the frequent battery replacement required on my regular remote on my other Roku device. I wish I'd checked when it started working again to see if Roku had pushed an auto-update, because that's what I believe could be a contributing factor in this "suddenly the Voice Remote Pro won't charge" issue.
As also mentioned in my previous posts, here are the "troubleshooting tips" I have done.
*Tried different charging cables, including the original Roku charging cable
*Tried different charging blocks, including the original Roku one that came with my Roku device
*Tried different electrical outlets
*Rebooted my Roku device
*Reset my Roku device
*Re-paired my Voice Remote Pro with the Roku device
*Added my Voice Remote Pro to the Roku device
*The Voice Control button on the Voice Remote Pro is always OFF
*Checked the software (auto-update is ON)
*When plugged in, the green light on the back of the Voice Remote Pro flashes but never glows solid. The display will show 45%, 37%, 40%, just random percentages, within seconds/minutes - all while the TV/Roku device are idle and the Voice Remote Pro is still plugged in.
I'll post my information again. It's the same info except for the Firmware version for the remote and the Software version for my Roku device.
**Voice Remote Pro**
Firmware: rtn.4228
Model RC701
**3821X -Streaming Stick 4K+**
S/N: X01700FGUFRX
Software version: 12.0.0 • build 4184-CU
-Last checked: 7-24-2023 7:56pm
-Last update: 5-9-2023 8:39am
Device ID: S09T419GUFRX
The previously (Jan/Feb 2023) reported software and firmware were:
Firmware: rtn.4186
Software version: 11.5.0 • build 4312-CU
Please send me a replacement Voice Remote Pro.
