Remotes

[noonedog25]

I got this remote in February and now it won't charge, the light doesn't come on

[Poptart]

Last week the charging port on voice remote pro would not hold the charging cable. I would have to hold it in for it to charge and if I moved any, it would stop charging. I tried every cable I have and none would work. Finally found one that will stay in as long as it is laying down, but now it stops at 40%, and the green light is still blinking. If I take it on the charger it goes to 37% immediately. My serial # is YJ0059768836. Please help!

[RokuEuniceL]

Hi @noonedog25 @Poptart,

Welcome, and thanks for posting to the Roku Community!

We regret hearing about the problem with your remote. We'd love to help you out. Have you tried using a different cord and adapter? When did the issue start? Could you please provide us with the device serial number that is paired with your remote?
We'll be waiting for your response.

Best regards,
Eunice

[Poptart]

@RokuEuniceL 
Did you even read my post or is this a general response? I have every single question answered in there.
Last week
Tried every cord
Tried different locations 
Found one that works if it is laying down.
Now, charges to 40% and goes no further.
Pick it up and it goes to 37% immediately.
Serial no YJ0059768836 

[RokuTakashi]

Hi @Poptart,

Thanks for keeping us posted!

We understand the issue you're having. Since we have checked the information on our end, it seems like the Roku Voice Remote Pro is on its way to being replaced due to its longevity. We recommend purchasing a new one. You can check here at this link: Roku Voice Remote Pro

If there's anything we can further assist you with aside from this, let us know.

All the best,
Kash

[LBPuff]

Good afternoon,

My Roku voice remote is also not working. The issue started a few weeks ago. Prior to that my remote would charge just fine but would stop working out of nowhere, until I plugged it in only to realize that it was dead. I would get no indication that the battery was low, it just would no longer work. Now when I charge it, it will not go past 10%. 

My device serial number is YN00X5352833, 

Thank you for your assistance with this matter. 

[fredkeebler]

roku voice remote will not charge. what more can anyone tell you? Junk?

[RokuAnjelie]

Hi @LBPuff, 

Thanks for posting here in the Roku Community!

Please be aware that we have passed this along to our Support team. And please watch your email, as they'll reach you from there.

Let us know if there's anything else we can look into further. Thanks!

Thanks,

Anjelie

[RN4]

Hi,

My Roku Voice remote worked fine until recently but now it is refusing to charge past 10% despite being plugged in for several hours multiple times. I have tried different outlets with the same result.

Serial number: X00100PYSJKX

Thank you.

[Seffnarian]

Not sure this will be of any help... but I went through this for some time and eventually did something that makes NO sense... I bought a new cable.  I remembered that those Mini ends fail frequently.  And some are shorter than others... by a small bit... but noticeable.  When I plugged in the new cord, it worked.  And since a full charge lasts for months... I haven't checked if it will do it again.  So take if for what it's worth... It might be worth a shot before you throw it in the fish tank.