Remotes

[CKnaute]

Remote no longer charges.  Tried charging with with the original charging cable, other outlets, other charging cables, charging from the computer, charging from a portable power brick, etc, stuck at 0% now.  Light does blink when charging, but not gaining anything.

Roku serial: X01700M99PS1
Model 3821X- Streaming stick 4K+
Voice remote pro

[RokuArjiemar]

Hello! @CKnaute,

A friendly welcome from the Roku Community! 

We appreciate you reaching out to us about your Roku Voice Remote Pro. We're pleased to assist.

Verify your streaming device is running Roku OS 9.4 or higher. Go to Settings > System > About to check the software version. If necessary, manually check your device for an update.

• Have you tried changing the power adaptor?
• How long have you been using your remote?

If you still have issues, please restart your device and try again.

If none of the previous steps solved the issue, you may need to replace your remote.

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[CKnaute]

Software is 12.5.0.

I have tried multiple different power adapters as well as cables.

I have had the remote/device for a little over a year now, but I only use it when traveling, so it has only been charged a handful of times total.

I have restarted my device several times but the remote still will not charge.

[RokuEuniceL]

Hi @CKnaute,

Thanks for keeping us posted here in the Roku Community!

For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?

To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
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5. Enter the subject for the message in the Message Subject area.
6. Type the reply in the Message Body editor.
7. Click Send Message.
   You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this Community link: Help - Roku Community

We'll be anticipating it!


Thanks,
Eunice

[Kayro1111]

My rechargeable voice remote pro is completely dead. I’ve tried everything. No charging light when plugged in. No response on the tv when pushing the remote buttons (I’ve resorted to using the roku app remote control on my phone). System has been restarted and software is up to date. I bought this remote around 2 years ago. This appears to be a major issue with this particular remote. Must be a problem with the rechargeable battery. I guess you only get so many charges before the battery dies for good. It seems that if you want to continue to use the rechargeable voice pro, you’ll have to buy a new one every couple of years. Definitely an expensive remote that’s not built to last. I hope roku figures out how to extend the life of the internal rechargeable battery. 

[RokuCarly]

A warm welcome here in the Roku Community, @Kayro1111!

Firstly, we appreciate you for sharing your feedback with us. No worries. We'll request additional reinforcement from our Support team regarding this matter. 

Kindly send us a PM here as we will ask for your personal information. To PM us, kindly select my username to View my Profile and Send this user a private message on the right side of the page.

We'll be looking forward to your message!

Best regards,
Carly