Remotes

[RokuKariza-D]

@Eddie_T

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Choppy]

Thank you for the reply 

Roku has replaced my remote,everything is great,thank you

[TGladd]

I too am having Roku Remotes eat batteries like mad, about every two weeks, I have to install fresh batteries. That' with very very lite use of the Roku Remote. This is ridiculous. How can I get replacement Roku remotes?

[RokuMary-F]

Hi @TGladd,

Welcome to the Roku Community!

We're sorry to hear that you're having this experience. Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted.

Regards,
Mary

[LincolnX]

I work as a big tech engineer. It is a bad assumption to believe the remote is "eating batteries" as a hardware power consumption malfunction and not intentionally refusing to operate based on a fake "dead battery" report due to software programming.

It is not a warranty issue if the product was intentionally designed to "malfunction" this way in order to coerce unnecessary replacements and upgrades. That is a consumer rights issue. It would not be the first time a prominent tech company was caught falsely reporting battery capacity in order to stimulate sales.

Sadly I do not have the resources to know this for certain, but trend data in consumer reports paints a clear picture something is not right here.