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Remote connection isn’t working

just got roku stick from friend and remote that’s not bluetooth connected, the inferno red light works inside the remote but i can’t get remote to work, got new batteries and have held the back and home button wile fire stick turning on but still nothing!

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renojim
Community Streaming Expert

Re: Remote connection isn’t working

What's the model number written on the stick?  Did it come with a remote or did you get one separately?  Sticks don't work with "simple" remotes.

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