Remotes

[RokuTakashi]

Hi, Community users.

Thanks for providing an update regarding this issue.

For this issue, we recommend performing a system restart as a workaround. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart. 

After this, kindly observe if you notice any improvements with the issue.

Keep us posted on what you find out.

All the best,
Kash

[GMSteim]

I’ve done this many times. Next, you’ll recommend repairing the remote. 

[RokuTakashi]

Thanks for the keeping us updated, @GMSteim 

May we know if this issue happens with particular channels throughout the Roku interface/platform?

Please keep us posted.

All the best,
Kash

[Avrution]

This happens to be all the time, especially when using YouTube.  It went away for a bit, but then has been back with a vengeance today, skipping 2-3 times per press.

Seems Netflix too

[RokuCarly]

Thanks for confirming, @Avrution.

Have you tried to perform a system reboot on your Roku streaming player? (Settings > System > Power (skip if unavailable) > System restart) Also, as we checked your account, it seems like there are multiple devices linked. May we know if this happens to all of the remotes connected to it? 

Furthermore, could you please confirm if this is the remote that comes with the box? Or is this a replaced remote?

We'll be looking forward to your response as we are more than eager to assist you with this. 

Best regards,
Carly 

[Avrution]

I have restarted and it makes no difference.

I have moved to the Voice remote pro for over a year so that is the only one currently used with it.

[RokuJohnB]

Hi @Avrution,

Thank you for updating us here in the Roku Community!
We'd like to investigate further into this issue that you're having with the Roku remote. What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku stream bar, Roku TV-Specify)

We look forward to hearing from you soon.

Thanks,

John

[Avrution]

Ultra - 4800X

[RokuERey]

@Avrution,

Thanks for the update, and we'd be more than happy to take a closer look into this.

However, we'll need your help by sharing the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we'll be able to forward it to the appropriate Roku team.

Regards,

Rey

[Avrution]

Can this information be emailed somewhere versus posted on the forum?