Remotes

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helpmep1z
Newbie

Just moved, remote not working, cant connect to wifi

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I just moved plugged my roku into the TV and the remote refuses to work. The remote is also making a high pitched noise, its not very loud but you can hear it when your holding it or its set next to you.

Here are the solutions ive tried that have not worked:

-new batteries for remote (ringing sound still occurs)

-unplugging and replugging everything

-using a mobile hotspot set to the last networks name and password to try to connect and use the remote in the app.

-the reset button on the back of the remote.

 

i also cant get to the rokus IP address to add it manually in the app since i dont have a remote to use to find it in the setting

I dont want to buy a new remote i should be able to do something else to get it connected and I am very frustrated. This is ridiculous 

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AvsGunnar
Community Streaming Expert

Re: Just moved, remote not working, cant connect to wifi

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@helpmep1z 

You are on the right track as long as you have not factory reset your device.

Re: the mobile hotspot.  (set it to the last network name and password as you have done).  Then use another phone to connect to that same mobile hotspot.  That second phone is the one you will attempt to use the Roku mobile app as a remote and should hopefully be good to go.

Alternatively, if you have a router, just set that to the last known network and password, and then use your phone to connect to the network (router) and use the Roku mobile app as a remote.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: Just moved, remote not working, cant connect to wifi

Jump to solution

@helpmep1z 

You are on the right track as long as you have not factory reset your device.

Re: the mobile hotspot.  (set it to the last network name and password as you have done).  Then use another phone to connect to that same mobile hotspot.  That second phone is the one you will attempt to use the Roku mobile app as a remote and should hopefully be good to go.

Alternatively, if you have a router, just set that to the last known network and password, and then use your phone to connect to the network (router) and use the Roku mobile app as a remote.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102