Remotes

[Libbytaloca]

I tried restarting my Roku devices and it did not work to stop the skips/jumps when scrolling through channels. I tried several times. 

[steverenner]

Ive restarted it, replaced the batteries, and everything else support suggested. They said they would look deeper into it but never got back to me.

[RokuEuniceL]

Hi Community Users,

We appreciate you posting here in the Roku Community!

We sincerely regret any inconvenience this may have caused you. Kindly provide the details asked above so we can forward your details to the appropriate Roku team.

With more detailed information, we will be able to look into this further.

Kind regards,

Eunice

[RokuEuniceL]

Hi @MaxH42,
Thank you for providing these details here in the Roku Community!
Rest assured that we have already forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible. We are dedicated to finding a solution to your concerns, so please don't hesitate to let us know if there is anything further we can do to help, and we'll continue assisting you at any time. 

Your patience and understanding are highly appreciated.
Kind regards,
Eunice

[steverenner]

What details are you referring to?

[RokuEuniceL]

Hi @JohnFe,

Thank you for providing all these details here in the Roku Community!

We'll be waiting for your complete information before we can escalate this to the appropriate Roku team. Also, kindly do the troubleshooting steps listed in the highlighted support article so we can determine if the issue will be fixed after the troubleshooting steps have been done. After doing so, please try to restart your system.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,

Eunice

[RokuEuniceL]

Hi @steverenner,

Please provide us with the following information so we can escalate this to the appropriate Roku team to investigate further:

1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
3. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
4. Troubleshooting steps you have taken to try resolving the issue.

We'll be waiting for your response!
Best regards,
Eunice

[steverenner]

I sent the information requested and haven't heard anything back for awhile.  This is now becoming beyond annoying.  Im about ready to toss both remotes and call it a day.

[RokuJohnB]

Hi @steverenner,

Thank you for updating us here in the Roku Community!

Can you please provide the following information that @RokuEuniceL provided above? Once we have that information, we will be able to pass it along to our appropriate Roku team for further investigation.

We look forward to hearing from you soon.

Thanks,

John

[RokuJohnB]

Hi @steverenner,

Thank you for sharing this information with us!
Can you please also provide the Tracker ID by pressing the home button five times and the back button five times?

We'll wait for your response.

Thanks,

John