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Agaricus
Newbie

Remote skips or jumps over multiple channels

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I’m having the same problem, and it continues when I remove the batteries from the remote, so I am certain that it is not caused by a signal the remote is emitting. I have a Roku stick. I’ve also tried power cycling the stick.

7 Solutions

Accepted Solutions
RokuTakashi
Community Moderator
Community Moderator

Re: Remote skips or jumps over multiple channels

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Hi @Bluewinkle,

Welcome to your first post here in the Roku Community!

Thanks for bringing this to our attention, and we definitely want to help you with this. As a start, you can troubleshoot the issue by performing a system restart. To do this, go to Settings > System > System Restart. After this step, kindly check and see if you notice any difference.

Please provide us with updates on how it goes.

All the best,
Kash

Takashi O.
Roku Community Moderator

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RokuTakashi
Community Moderator
Community Moderator

Re: Remote skips or jumps over multiple channels

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Hi @NoHelmet,

Greetings and welcome to the Roku Community!

We understand that you're experiencing an issue with the skipping interface, and we're sorry about the trouble. Have you tried performing a system restart to see if it resolves the issue? If not, we recommend doing so. To do this, go to Settings > System > System Restart.

Please keep us posted on how it works.

All the best,
Kash

Takashi O.
Roku Community Moderator

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RokuBen
Community Moderator
Community Moderator

Re: Remote skips or jumps over multiple channels

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@Bluya76 thanks for posting about the issue happening again.  This was actually a major clue, as it gave a more precise timing for how long this issue takes to re-occur  We have identified a root cause for the issue now, and expect most users affected by it are using devices that have gone without restarting for 50 days or more. 

If you are seeing this problem, please RESTART your device.  You can do that through the settings menu or just by unplugging it from power for a few seconds.

There may be other related issues that have similar symptoms, but the main problem is now understood.

I can't talk about when a fix will be deployed, but the input of the users here in posting about reproductions of the problem has been invaluable.  Thank you all for your help.

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RokuCarly
Community Moderator
Community Moderator

Re: Remote skips or jumps over multiple channels

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We appreciate you for joining us here at the Roku Community, @jayhawk_1995!

We sincerely apologize for the inconvenience this may have caused you. No worries! Our Support team would be more than willing to sort this out for you. Kindly keep your lines open and check your email from time to time for updates. 

Feel free to reply to this thread if you need further assistance regarding this matter or create a new thread for different concerns. We'd be more than willing to listen and take action, as your satisfaction and convenience are what we aim for.

Kind regards,
Carly

Carly Y.
Roku Community Moderator

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RokuCarly
Community Moderator
Community Moderator

Re: Remote skips or jumps over multiple channels

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Thanks for posting, @Vgatkinson1.

We sincerely regret any inconvenience this may have caused you. We also appreciate you for trying to troubleshoot your remote. 

No worries! Our Support team has already been informed about your concern and will further assist you with this. Kindly keep an eye on your emails, as they will reach you there. In the meantime, we're grateful for your patience and understanding. 

Aside from this, let us know if there's anything else we can be of assistance with, or feel free to create a new thread for different concerns. 

Kind regards,
Carly

Carly Y.
Roku Community Moderator

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bach3
Streaming Star

Re: Remote skips or jumps over multiple channels

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Repairing the remote worked for me. I was getting double and triple entries the past couple weeks, and it got increasingly worse/frequent. Just did a repair and all is well, for now.

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RokuMary-F
Community Moderator
Community Moderator

Re: Remote skips or jumps over multiple channels

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Hey Community,

If you're experiencing your Roku Remote causing navigation through the Roku home screen to skip or hop over multiple channel tiles simultaneously, we understand how frustrating that can be.

To address this issue, we recommend trying the following steps:

  1. Restart Your Roku Device: Navigate to Settings > System > Power > Restart. This should resolve the issue you are experiencing.

Note: We'll mark this post as solved for visibility and as a reference for other users.

Please let us know if the problem persists despite attempting the above steps. Feel free to provide any additional information to help our team investigate further. Don't forget to include the serial number of your Roku device that is paired/used with your Roku Remote for more targeted assistance.

Thanks for your cooperation, and we're here to help resolve any ongoing issues you encounter!


Best regards,
Roku Community Team

Mary F.
Roku Community Moderator

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463 REPLIES 463
RokuNimfa-C
Retired Moderator

Re: Remote skips or jumps over multiple channels

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Greeting  @Agaricus

Welcome to the Roku Community. 

We are glad you are here so we best assist you. To better understand the situation, we'd like to ask a few questions. What Roku remote do you have, a simple or voice remote? Could you elaborate on the issue you are seeing? What troubleshooting steps have you taken so far to try to resolve the issue?

With more detailed information, we will be able to help you further. 


Regards, 
Nimfa

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drmillerlp
Channel Surfer

Re: Remote skips or jumps over multiple channels

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I am having the same problem with a Roku stick + with voice remote. I replaced the remote, no change. I updated the stick, no change. I reset the stick, no change. Stick SN is S08Y423JL3FH

The issue is on any menu  or channel selection, you arrow left, right, up or down, and the active cursor jumps over the next 2 or 3 or more selections. Try and go back, and it races back 2 or 3 or more selections. Very difficult to get it to move one choice at a time.

RokuNimfa-C
Retired Moderator

Re: Remote skips or jumps over multiple channels

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Hi @drmillerlp

Welcome to the Roku Community. 

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior including remote connectivity.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. 

Let us know how it goes. 


Regards, 
Nimfa

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Zapt
Binge Watcher

Re: Remote skips or jumps over multiple channels

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I have the same basic issue with the same equipment. After burning through the first set or two of batteries, when I now attempt to fast forward through a TV episode or movie (streamed from my Plex server), the remote issues a rapid-fire set of incorrect commands, frequently tossing me all the way to the Roku Home Screen.

Also, I’ve noticed that the Roku stick occasionally misses commands. For example, when pressing the remote’s Home button to switch inputs from cable to the Roku, it often takes two or more presses to register. Any chance the Roku is acting like an out of date PC and accumulating commands that it eventually plays as a batch?

 FYI: The stick is powered by USB, and I don’t have a spare wall plug to use the adapter. It worked fine this way for the first month, so it shouldn’t be necessary to change the power source to get it to work correctly again.

RokuNimfa-C
Retired Moderator

Re: Remote skips or jumps over multiple channels

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Hello @Zapt

Thanks for posting here in Roku Community. 

Have you tried repairing your Roku voice remote and see if there's any difference after? For detailed instructions follow the steps on this link: How to fix your Roku voice or simple remote that is not working

Powering it through a power outlet in the wall has the additional advantage that your Roku player, will be up and running faster than it would be connected to a TV. Try doing this and see if it helps. 

Keep us posted. 


Regards, 
Nimfa 

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Zapt
Binge Watcher

Re: Remote skips or jumps over multiple channels

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Yes, I did follow the instructions for repairing the remote, and it made no difference. Although they were less than a month old, replacing the batteries temporarily resolved my initial issues with the remote. Now a scant two weeks later, I am having problems with the remote again and suspect that replacing the batteries might resolve the problem again.
 
With most remotes (including those in a Roku 2), a set of batteries is generally good for a year or more…sometimes MUCH longer. Is the Roku remote constantly on and draining its batteries—even when the Roku input isn’t chosen? Is there some point (such as when the tv is off or when it’s powered off using the Roku remote) that the remote is NOT draining Its batteries? If indeed it’s always on, will plugging the stick into a wall outlet somehow prevent the remote’s batteries from draining? Currently, the symptoms indicate that I have a defective remote, or it’s just poorly designed and needs fresh, expensive batteries every couple of weeks.
 
As a test, I’ll try the wall outlet, but I fail to see what that has to do with the remote or stick suddenly generating half a dozen commands simultaneously.
RokuNimfa-C
Retired Moderator

Re: Remote skips or jumps over multiple channels

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@Zapt

Thanks for following up. 

If the issue still persists even after trying to plug the device into a wall outlet, keep us posted along with the serial number of your Roku device paired to your Roku remote. To get this go to Settings > System > About. 

Once we have the information, I'll be able to assist you further. 


Regards, 
Nimfa

drmillerlp
Channel Surfer

Re: Remote skips or jumps over multiple channels

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New Roku stick, plugged into wall outlet, still jumps. Very dissatisfied. 

RokuKarla
Retired Moderator

Re: Remote skips or jumps over multiple channels

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Hello @drmillerlp

Thanks for reaching out to the Roku community!

We would like to inquire about how you are powering your Roku device. Is it connected to a USB port on your TV, or is it plugged into a wall outlet? While it may seem like the USB power provided by your TV is sufficient, it can sometimes lead to instability, crashing, and other unpredictable behavior, including remote connectivity issues.

To ensure optimal performance, we recommend using the power cord and adapter included with your Roku device and plugging it into a working power outlet in the wall. This can help prevent issues related to insufficient power and ensure that your Roku device operates smoothly and reliably.


Regards,
Karla

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