Remotes

[JPD5150]

Inside remote settings next to battery level it keeps changing from 92% to 100% and back over and over. Im not able to remove the remote and addnit back to see if that fixes it. Is the remote bad?

[RokuNimfa-C]

Hi @JPD5150, 

Thanks for reaching out to the Roku Community. 

We believe you have a Roku Voice Remote Pro. To troubleshoot the remote further, have you tried re-pairing the remote to your streaming device? If you have not yet, follow the steps below and see if it helps. 

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once you streaming device and remote are connected, the pairing dialog will appear on your TV screen. Then observe if you are still seeing the problem on your Roku remote. 

For reference, you can see here: Getting to know your Roku® Voice Remote Pro

Keep us posted on how it goes. 


Regards, 
Nimfa