Remotes

[LILANGEL]

I was able to pair my remote with my TV.

It found my WIFI. When trying to input my wifi password the remote would not always tab up and down using the arrow keys on the remote and will not let me go down to the 'CONNECT' button after inputting my wifi password.

How can I get the remote to move down to the 'CONNECT' button??

[RF6]

my problem except it wont let me scroll up and down at all  How do I get a new remote?  how do i contact the company.  I need some customer service here.  I have two Rokus already.  I see from the internet this is a common problem.  Can i just get a replacement?

[RokuDanny-R · Accepted solution]

@RF6 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Maxxy10]

Can’t get arrow to put in password

[RokuKariza-D]

Hi @Maxxy10

I hope you're doing well.

Could you tell us more about the issue you're experiencing? Please also reply here with a photo of the problem occurring. I'll be able to further assist you from there.

All the best,
Kariza

[PharmerPete]

Had the exact issue. The answer here from tech was not helpful. Simply unplug the stick from the power and the tv for a few seconds then hook it back up. The home screen will come back on and remote works. Hope this helps someone 🙂