- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Our 58 Hisense Roku TV is listed as compatible with the Roku voice remote pro. It works when we press the microphone but the hands off feature does not work. I say “Hey Roku” and nothing. I paid for this as a gift and it’s been very frustrating. There is no customer support people to contact.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: New Roku voice remote pro
Do you have the switch on the left side of the remote in the proper position?
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: New Roku voice remote pro
Yes. I’ve been through the instructions and video a few times. Definitely on.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: New Roku voice remote pro
Do you get the popup on the screen when you turn the switch on and off that acknowledges that Hands-free voice is on or off? I'm just wondering if the switch could be bad. Does the "Fast TV start" setting in the Power settings have any effect?
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: New Roku voice remote pro
These are great suggestions. The pop up window does appear when I turn the switch off and on. Also the power thing is on and does not seem to have an affect. I’m concerned it’s just not compatible although it shows as compatible. We did not have a microphone originally so that’s some benefit but really wanted hands free.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you tried re-pairing the remote?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: New Roku voice remote pro
Yes and that worked! We had to search on Internet to figure out how to “unsync” it first (just push home button, not both home and back) Thank you.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: New Roku voice remote pro
Thank you for keeping us posted, @BarbaraM!
We appreciate your update and for sharing the steps you have tried. If you have any other concerns regarding your Roku remote or device, please let us know.
- Create a post here in the Roku Community
- Check out the dedicated Roku Contact Us page for device or account issues.
- Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page
Happy Streaming!
Best regards,
Jharra
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: New Roku voice remote pro
Yes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: New Roku voice remote pro
Microphone and hands free do not operate voice controls