Remotes

[Lilac4334]

My remote stopped working. I used it last night. I have changed the batteries and followed the troubleshooting recommended by Roku (see below).  None of this worked as the pairing light does NOT come on, so the remote will not pair.  Please advise  this is the remote that came with my Roku  

Reboot your voice remote and device

Use the following steps to restart your streaming device.

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

If your voice remote uses standard AA or AAA, you can reboot it by removing and reinstalling it.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

Note:

• If this is your first time pairing this remote, you can try doing a factory reset and pairing the remote. 
• If your Roku device has been previously activated and paired, follow these steps to reconnect the remote.

Using the installed Roku mobile app or another Roku remote that works with your streaming device, follow the following steps to put your device into pairing mode from the Settings menu.

1. Press Home on your working remote or from the Roku Mobile App
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Add devices
5. Select Remote
6. Select Continue
7. Follow the on-screen instructions to pair your voice remote

Restart your streaming device to enter pairing mode:

If you do not have a second Roku remote that already works with your streaming device or the Roku Mobile app installed, you can restart your streaming device to put it in pairing mode. When your streaming device is powered on, it will automatically enter pairing mode and look for remotes.

Use the following steps to restart your streaming device.

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device..

[Lilac4334]

Help

[RokuJharra-Q]

Welcome to the Roku Community, @Lilac4334!

We understand that you are having an issue with your Roku remote, and we are here to assist you in resolving it. To help us better assist you, please provide the following information.

• The serial number of the Roku player to which this remote is paired.
• What type of Roku remote do you have?
• When and where did you purchase this remote? Did it come with the Roku device?

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We wait for your reply and look forward to assisting you further.

Thanks,
Jharra

[Lilac4334]

@RokuJharra-Q 

My Roku serial number is YH00FW069587. The remote in question is the one that came with the player, a voice remote. I recently purchased a new Roku voice remote, but am also unable to get that one to pair. I have been using the remote app in the meantime, but it is inconvenient and does not work as well as the standard remote.  

[Lilac4334]

@RokuJharra-Q, I responded with my information. Are you able to help me?  

[Lilac4334]

I have yet to receive any solution for this issue!  Can anyone help me?

[Lilac4334]

I now have a third remote that no longer works, that came with my Roku streambar. Can anyone help me?  I’ve changed batteries, unplugged, reset, pushed buttons, no response, lights, or changes on any of the 3 remotes, 1 brand new, the others original to their respective devices, all Roku brand. 

[RokuJharra-Q]

We sincerely appreciate your updates, @Lilac4334. 

Please note that we will be reaching out to you through a private message to provide further assistance with this matter.

Thanks,
Jharra