Forum Discussion

Lilac4334's avatar
Lilac4334
Channel Surfer
9 months ago

Remote not working-pairing light does not come on

My remote stopped working. I used it last night. I have changed the batteries and followed the troubleshooting recommended by Roku (see below).  None of this worked as the pairing light does NOT come...
remotes
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
9 months ago

Welcome to the Roku Community, Lilac4334!

We understand that you are having an issue with your Roku remote, and we are here to assist you in resolving it. To help us better assist you, please provide the following information.

  • The serial number of the Roku player to which this remote is paired.
  • What type of Roku remote do you have?
  • When and where did you purchase this remote? Did it come with the Roku device?

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We wait for your reply and look forward to assisting you further.

Thanks,
Jharra

Lilac4334's avatar
Lilac4334
Channel Surfer
9 months ago

RokuJharra-Q 

My Roku serial number is YH00FW069587. The remote in question is the one that came with the player, a voice remote. I recently purchased a new Roku voice remote, but am also unable to get that one to pair. I have been using the remote app in the meantime, but it is inconvenient and does not work as well as the standard remote.  

 

  • Lilac4334's avatar
    Lilac4334
    Channel Surfer
    8 months ago

    RokuJharra-Q, I responded with my information. Are you able to help me?  

    • Lilac4334's avatar
      Lilac4334
      Channel Surfer
      8 months ago

      I have yet to receive any solution for this issue!  Can anyone help me?

      • Lilac4334's avatar
        Lilac4334
        Channel Surfer
        8 months ago

        I now have a third remote that no longer works, that came with my Roku streambar. Can anyone help me?  I’ve changed batteries, unplugged, reset, pushed buttons, no response, lights, or changes on any of the 3 remotes, 1 brand new, the others original to their respective devices, all Roku brand.