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Ummagumma1969's avatar
Ummagumma1969
Newbie
3 years ago

My Roku remote uses batteries at an unacceptable level

My Roku remote consumes batteries at an unacceptable level.

I've gone through this forum and have tried all the suggested remedies. 

Nothing helps.

My device is less than a year old. Please help.

remotes

36 Replies

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  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Ummagumma1969, 

    Thanks for reaching out here in Roku Community. 

    We're more than happy to look into this further. May we ask what Roku remote you have, a simple or voice remote? Have you tried to re-pair your remote to see if it helps? What troubleshooting steps have you already taken to try to resolve the issue?

    For reference on how to re-pair your Roku remote visit this page: How to fix your Roku voice or simple remote that is not working

    We'll be waiting for your feedback. 


    Regards, 
    Nimfa

    • twander1's avatar
      twander1
      Channel Surfer
      3 years ago

      I have 7 Rokus through TCL tvs and sticks. All have battery drainage issues. Please acknowledge the problem and solve it. I've tried all your troubleshooting ideas numerous times and nothing works. I'm going through battery weekly, sometimes more often. It's ridiculous. FIX it, please!

      Tom

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Greeting twander1, 

        Thanks for reaching out to the Roku Community. 

        We apologize for the inconvenience you have been experiencing with your Roku remote drainage issue. We appreciate that you have attempted to troubleshoot the issue using our suggested solutions. 

        We'll go ahead and report this to our support team for additional help, can you please provide the serial number of your Roku devices paired to your Roku remote from Settings > System > About? And send us here as well what troubleshooting steps have you already taken to try to resolve the issue. 

        Keep us posted. 


        Regards, 
        Nimfa

    • Allsams's avatar
      Allsams
      Reel Rookie
      3 years ago

      I have 2 Roku 3941 RW units where the remote eats up batteries every 2-3 weeks.  The Roku units are only 3 months old and we watch TV maybe 2-3 hours a day at most.  I use the Duracell Copper top alkaline batteries.

      Can this be corrected or a fix for this issue?

      Allsams

       

      • heidelbergkid's avatar
        heidelbergkid
        Reel Rookie
        3 years ago

        I have the same exact battery issue for a looooong time with multiple remotes and have tried numerous tips on these threads with no luck. What are my options here? I like my Roku but this battery thing is slowly becoming a dealbreaker. Is my best solution to use a competitor's product?

  • Force's avatar
    Force
    Newbie
    3 years ago

    Having the same issues, system reset did not work. 

    YH00H6011829

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hello Force, 

      Thanks for your first post in the Roku Community!

      We're here to help. Could you tell us more details about the issue you are running into? What troubleshooting steps have you already taken to try to resolve the issue? Does your Remote support private listening? If so, how frequently are you using private listening to your Roku remote?

      Keep us posted with the details. 


      Regards, 
      Nimfa

      • twander1's avatar
        twander1
        Channel Surfer
        3 years ago

        RokuNimfa-C, you say frequently you are here to help and we'd all like to believe that but most of us continue to buy many new batteries to replace prematurely drained batteries by your remotes. If you really want to help, acknowledge the problem and tell us how/when Roku will solve this long-standing problem.

        Looking forward to a response that really shows us all you are here to help.

        Tom Wander

    • Ericm1's avatar
      Ericm1
      Binge Watcher
      3 years ago

      I have 3 Roku devices. My 3810X - SN YH00CE602598 is costing me a fortune in batteries.  I have scoured the multiple posts on this subject and tried everything suggested. I am replacing batteries almost every day.

      Is there a solution?  I'm wasting time and money.  I have no battery drain issues with my other two Roku devices.

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi Ericm1, 

        Thanks for posting your concern here in the Roku Community. 

        We're sorry to hear about your battery drain issue on the Roku remote. Have you tried re-pair your Roku remote, in some cases it resolves the problem occur. You can see more here: How to fix your Roku voice or simple remote that is not working

        Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? If the device is plugged into the USB port on the TV, we would recommend that you power your Roku device through a wall outlet to see if that helps the issue you are experiencing.

        Let us know how it goes.


        Regards, 
        Nimfa