Forum Discussion

Ummagumma1969's avatar
Ummagumma1969
Newbie
3 years ago

My Roku remote uses batteries at an unacceptable level

My Roku remote consumes batteries at an unacceptable level. I've gone through this forum and have tried all the suggested remedies.  Nothing helps. My device is less than a year old. Please hel...
remotes
Force's avatar
Force
Newbie
3 years ago

Having the same issues, system reset did not work. 

YH00H6011829

Ericm1's avatar
Ericm1
Binge Watcher
3 years ago

I have 3 Roku devices. My 3810X - SN YH00CE602598 is costing me a fortune in batteries.  I have scoured the multiple posts on this subject and tried everything suggested. I am replacing batteries almost every day.

Is there a solution?  I'm wasting time and money.  I have no battery drain issues with my other two Roku devices.

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Ericm1, 

    Thanks for posting your concern here in the Roku Community. 

    We're sorry to hear about your battery drain issue on the Roku remote. Have you tried re-pair your Roku remote, in some cases it resolves the problem occur. You can see more here: How to fix your Roku voice or simple remote that is not working

    Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? If the device is plugged into the USB port on the TV, we would recommend that you power your Roku device through a wall outlet to see if that helps the issue you are experiencing.

    Let us know how it goes.


    Regards, 
    Nimfa

    • Ericm1's avatar
      Ericm1
      Binge Watcher
      3 years ago

      I am powering the Roku through the USB. If I have it powered through a wall adapter then it will always be on and using bandwidth.

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Thanks for following up, Ericm1. 

        In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior. That is why we recommend plugging the device into a wall outlet to see if it helps. 

        Your streaming player only uses your internet connection when streaming or during the occasional automatic software update. When not in use, your Roku streaming player does not use any material bandwidth of your internet connection.

        Keep us posted. 


        Regards, 
        Nimfa