Hi Ummagumma1969,
Thanks for reaching out here in Roku Community.
We're more than happy to look into this further. May we ask what Roku remote you have, a simple or voice remote? Have you tried to re-pair your remote to see if it helps? What troubleshooting steps have you already taken to try to resolve the issue?
For reference on how to re-pair your Roku remote visit this page: How to fix your Roku voice or simple remote that is not working
We'll be waiting for your feedback.
Regards,
Nimfa
I have 7 Rokus through TCL tvs and sticks. All have battery drainage issues. Please acknowledge the problem and solve it. I've tried all your troubleshooting ideas numerous times and nothing works. I'm going through battery weekly, sometimes more often. It's ridiculous. FIX it, please!
Tom
Greeting twander1,
Thanks for reaching out to the Roku Community.
We apologize for the inconvenience you have been experiencing with your Roku remote drainage issue. We appreciate that you have attempted to troubleshoot the issue using our suggested solutions.
We'll go ahead and report this to our support team for additional help, can you please provide the serial number of your Roku devices paired to your Roku remote from Settings > System > About? And send us here as well what troubleshooting steps have you already taken to try to resolve the issue.
Keep us posted.
Regards,
Nimfa
Again, do something other than your standard response. We have a problem, you've known about it for years and you continue to do nothing. Terrible!
Thanks for your post.
If the remote is not properly paired to the Roku TV/device it will drain the batteries in a few days. To confirm, have you tried to repair the remote and does it help?
As stated previously in this thread, if you are experiencing an issue with remote battery drain, please provide the serial number of your Roku device from Settings>System>About. I'll be able to assist you further from there.
Keep us posted.
Regards,
Nimfa
