I have 7 Rokus through TCL tvs and sticks. All have battery drainage issues. Please acknowledge the problem and solve it. I've tried all your troubleshooting ideas numerous times and nothing works. I'm going through battery weekly, sometimes more often. It's ridiculous. FIX it, please!
Tom
Greeting twander1,
Thanks for reaching out to the Roku Community.
We apologize for the inconvenience you have been experiencing with your Roku remote drainage issue. We appreciate that you have attempted to troubleshoot the issue using our suggested solutions.
We'll go ahead and report this to our support team for additional help, can you please provide the serial number of your Roku devices paired to your Roku remote from Settings > System > About? And send us here as well what troubleshooting steps have you already taken to try to resolve the issue.
Keep us posted.
Regards,
Nimfa
Again, do something other than your standard response. We have a problem, you've known about it for years and you continue to do nothing. Terrible!
Thanks for your post.
If the remote is not properly paired to the Roku TV/device it will drain the batteries in a few days. To confirm, have you tried to repair the remote and does it help?
As stated previously in this thread, if you are experiencing an issue with remote battery drain, please provide the serial number of your Roku device from Settings>System>About. I'll be able to assist you further from there.
Keep us posted.
Regards,
Nimfa
Model 3800x - Roko Streaming Stick
Serial #YF00DP080424
Device ID CT38DD080424
twander1 wrote:Again, do something other than your standard response. We have a problem, you've known about it for years and you continue to do nothing. Terrible!
And you're not helping them provide an answer. They need to know the model of Roku you have, and what remote you have. That's because different devices have different remotes, and you can purchase a different remote than what comes with the device. The next question depends on the type of remote. If you are using a remote that has a headphone jack, do you use it at all? If so, make sure you remove the ear buds when not in use, as the audio amp is powered up whenever they are plugged in.
There is no major issue with remote battery life. I have 8 different devices, and none of them exhibit short battery life. But then I don't use the headphone jack, only using them to control the Roku.
Dan, that's BS. There is a problem with their remotes; not all but some and Roku has to know about it. I provided specific remote info previously, as requested, and heard nothing. Why must it be addressed offline and one on one? No headphones, just a TCL TV and the Roku remote. BTW, I have 7, and three have ongoing battery issues. I don't like being negative, but the silence on easy fixes from Roku is deafening.
