Having the same issues, system reset did not work.
YH00H6011829
Hello Force,
Thanks for your first post in the Roku Community!
We're here to help. Could you tell us more details about the issue you are running into? What troubleshooting steps have you already taken to try to resolve the issue? Does your Remote support private listening? If so, how frequently are you using private listening to your Roku remote?
Keep us posted with the details.
Regards,
Nimfa
RokuNimfa-C, you say frequently you are here to help and we'd all like to believe that but most of us continue to buy many new batteries to replace prematurely drained batteries by your remotes. If you really want to help, acknowledge the problem and tell us how/when Roku will solve this long-standing problem.
Looking forward to a response that really shows us all you are here to help.
Tom Wander
I have 3 Roku devices. My 3810X - SN YH00CE602598 is costing me a fortune in batteries. I have scoured the multiple posts on this subject and tried everything suggested. I am replacing batteries almost every day.
Is there a solution? I'm wasting time and money. I have no battery drain issues with my other two Roku devices.
Hi Ericm1,
Thanks for posting your concern here in the Roku Community.
We're sorry to hear about your battery drain issue on the Roku remote. Have you tried re-pair your Roku remote, in some cases it resolves the problem occur. You can see more here: How to fix your Roku voice or simple remote that is not working
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? If the device is plugged into the USB port on the TV, we would recommend that you power your Roku device through a wall outlet to see if that helps the issue you are experiencing.
Let us know how it goes.
Regards,
Nimfa
I am powering the Roku through the USB. If I have it powered through a wall adapter then it will always be on and using bandwidth.
