Hi Ummagumma1969,
Thanks for reaching out here in Roku Community.
We're more than happy to look into this further. May we ask what Roku remote you have, a simple or voice remote? Have you tried to re-pair your remote to see if it helps? What troubleshooting steps have you already taken to try to resolve the issue?
For reference on how to re-pair your Roku remote visit this page: How to fix your Roku voice or simple remote that is not working
We'll be waiting for your feedback.
Regards,
Nimfa
I have 7 Rokus through TCL tvs and sticks. All have battery drainage issues. Please acknowledge the problem and solve it. I've tried all your troubleshooting ideas numerous times and nothing works. I'm going through battery weekly, sometimes more often. It's ridiculous. FIX it, please!
Tom
Greeting twander1,
Thanks for reaching out to the Roku Community.
We apologize for the inconvenience you have been experiencing with your Roku remote drainage issue. We appreciate that you have attempted to troubleshoot the issue using our suggested solutions.
We'll go ahead and report this to our support team for additional help, can you please provide the serial number of your Roku devices paired to your Roku remote from Settings > System > About? And send us here as well what troubleshooting steps have you already taken to try to resolve the issue.
Keep us posted.
Regards,
Nimfa
Again, do something other than your standard response. We have a problem, you've known about it for years and you continue to do nothing. Terrible!
I have 2 Roku 3941 RW units where the remote eats up batteries every 2-3 weeks. The Roku units are only 3 months old and we watch TV maybe 2-3 hours a day at most. I use the Duracell Copper top alkaline batteries.
Can this be corrected or a fix for this issue?
Allsams
I have the same exact battery issue for a looooong time with multiple remotes and have tried numerous tips on these threads with no luck. What are my options here? I like my Roku but this battery thing is slowly becoming a dealbreaker. Is my best solution to use a competitor's product?
Hi heidelbergkid,
Thanks for reaching out to the Roku Community regarding your remote battery rapidly draining issue. We apologized if you are having this issue and that's not what we aim for.
A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.
Best regards,
Mary
Hi Allsams,
Thanks for posting in the Roku Community!
We understand that you are facing an issue with the remote rapidly draining.
Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
Please keep us posted with the details.
Best regards,
Mary
Hello again. My one Roku SN is SOAH425EHA71.
Let me know what the correction is for the problem.
Allsams
Hi Allsams,
Saw your post and thanks for the response.
A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.
Please let us know if there are other related issues that we can further take a look at.
Best regards,
Mary
