Remotes

[LisaRG]

Same problem, just today... SN: 5X568R147163

I've done everything suggested and it still keeps scrolling.

[Sunbirdsw]

Found the solution for my scrolling #Roku- my Bluetooth button on my soundbar remote was stuck in Bluetooth mode. Unstuck it and no further probs

Hope this helps you.

[RokuKariza-D]

Hi @LisaRG

Thanks for the post.

Please be aware that the Roku 3 (4200) is an older Roku device that is no longer under warranty. It's possible that the remote may simply be on its way out. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

I hope this helps!

All the best,
Kariza

[Be4hopper]

I have the same exact problem with my remote.

[RokuKariza-D]

Hello @Be4hopper

Thanks for reaching out here in the Community.

Could you tell us more about the issue you're experiencing? Please also reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself.

We look forward to your response.

All the best,
Kariza

[Spencermaurice]

What is a PM?

[Spencermaurice]

How do I get a replacement remote control?

[RokuKarla]

Hello @Spencermaurice

Thanks for reaching out here in the Community!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

Please keep us posted with the details.

Regards,
Karla

[Spencermaurice]

Hello and thank you,

I have been very happy with my ROKU TCL television, very user friendly and fun. Lots of cool viewing options.

However, suddenly on Friday, the main menu would not stop scrolling up, after I would pushed any button. On the remote. I would push a directional button to select a channel or an app, then the screen would start scrolling up quickly and it wouldn't allow me to watch anything 

Would you have any suggestions? Is it time for me to purchase a new ROKU remote? Can it be repaired/ replaced?

Thank you for any advice. 

[R46016]

I'm having the same scrolling problems. I've tried everything suggested.

My SN is 40g20374hh03659.