Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@smithk32

Thanks for the post.

I have responded to the PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Shivakakarla
Level 7

Re: Missing Advanced Wireless Receiver

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Hi My wireless receiver stopped working. I get missing advanced wireless receiver screen. My remote is also not able to connect to get the serial number as specified. Is there a way to solve this issue.

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Shivakakarla
Level 7

Re: Missing Advanced Wireless Receiver

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My receiver SN C1391f968373 and I get purple screen missing advanced wireless receiver. Please let me know how to fix

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@Shivakakarla

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
Shivakakarla
Level 7

Re: Missing Advanced Wireless Receiver

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Thank you will wait for the reply

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Shivakakarla
Level 7

Re: Missing Advanced Wireless Receiver

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Hi @RokuDanny-R i have not heard anything from the team yet. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@Shivakakarla

Thanks for the follow up.

I have passed along your concerns to our Support team. They will reach out and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tika49
Level 7

Re: Missing Advanced Wireless Receiver

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Have this issue. Please help

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RokuKariza-D
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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Hey @Tika49

I hope you're doing well.

Could you tell us more about your concern? Please reply here with the device serial number so we can help you out. It can be found at the back or underneath the player itself. 
With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Shivakakarla
Level 7

Re: Missing Advanced Wireless Receiver

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Thank you for the new wireless receiver which solved the issue

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