Remotes

[RokuDanny-R]

@Jpaulson18

Thanks for the post.

Please see my previous post in this thread for further assistance.

Thanks,
Danny

[Jpaulson18]

[personal information removed]

Device ID# C1387F153334

Thank You!

[Mis]

Hi Danny,

I have the same issue with my receiver.  Please tell me how to obtain a replacement.  I got frustrated and it away because I couldnt find a replacement receiver and I would really like to use this and not buy another.  I have two working Roku sticks and this one should,be working also.

Thank you for your time.

Mis

[RokuDanny-R]

@Jpaulson18

Thanks for the information.

For future reference, when providing personal information, please send that information through private message (PM). We highly recommend not posting personal information in a public place.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@Mis

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

[Mis]

Please tell me what I need to do to get a replacement part, the receiver.

Thank you for your help,

Michelle

[RokuDanny-R]

@Mis

Thanks for the follow up.

If you need a replacement receiver, you can purchase one from our Products page here: https://www.roku.com/products/accessories/streaming-stick

Thanks,
Danny

[lindavanzee]

my roku does not have a serial number displayed on the settings>about screen. 

i have had this roku for months & the last few weeks have gotten this msg & internet not connected message.  

connection results are fine  

so frustrating.  any help would be appreciated!

[Mis]

If you have a Roku stick with the receiver incorporated in the cord, look on the receiver part.  You should find the serial number..  It may be difficult to see.  If not, take a look on the stick itself.

Good Luck!!

[smithk32]

i am getting the same error message from two different tvs in our house, with two separate roku devices. both are only nearly 1 year old. so frustrating. what’s the solution?