I have the same issue with my receiver. Please tell me how to obtain a replacement. I got frustrated and it away because I couldnt find a replacement receiver and I would really like to use this and not buy another. I have two working Roku sticks and this one should,be working also.
Thank you for your time.
Thanks for the information.
For future reference, when providing personal information, please send that information through private message (PM). We highly recommend not posting personal information in a public place.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks for the follow up.
If you need a replacement receiver, you can purchase one from our Products page here: https://www.roku.com/products/accessories/streaming-stick
my roku does not have a serial number displayed on the settings>about screen.
i have had this roku for months & the last few weeks have gotten this msg & internet not connected message.
connection results are fine
so frustrating. any help would be appreciated!
If you have a Roku stick with the receiver incorporated in the cord, look on the receiver part. You should find the serial number.. It may be difficult to see. If not, take a look on the stick itself.
i am getting the same error message from two different tvs in our house, with two separate roku devices. both are only nearly 1 year old. so frustrating. what’s the solution?