Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@Jpaulson18

Thanks for the post.

Please see my previous post in this thread for further assistance.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jpaulson18
Level 7

Re: Missing Advanced Wireless Receiver

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[personal information removed]

Device ID# C1387F153334

 

Thank You!

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Mis
Level 7

Re: Missing Advanced Wireless Receiver

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Hi Danny,

I have the same issue with my receiver.  Please tell me how to obtain a replacement.  I got frustrated and it away because I couldnt find a replacement receiver and I would really like to use this and not buy another.  I have two working Roku sticks and this one should,be working also.

 

Thank you for your time.

 

Mis

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@Jpaulson18

Thanks for the information.

For future reference, when providing personal information, please send that information through private message (PM). We highly recommend not posting personal information in a public place.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@Mis

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mis
Level 7

Re: Missing Advanced Wireless Receiver

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Please tell me what I need to do to get a replacement part, the receiver.

 

Thank you for your help,

Michelle

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@Mis

Thanks for the follow up.

If you need a replacement receiver, you can purchase one from our Products page here: https://www.roku.com/products/accessories/streaming-stick


Thanks,
Danny

Danny R.
Roku Forum Moderator
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lindavanzee
Level 7

Re: Missing Advanced Wireless Receiver

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my roku does not have a serial number displayed on the settings>about screen. 

i have had this roku for months & the last few weeks have gotten this msg & internet not connected message.  

connection results are fine  

so frustrating.  any help would be appreciated!

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Mis
Level 7

Re: Missing Advanced Wireless Receiver

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If you have a Roku stick with the receiver incorporated in the cord, look on the receiver part.  You should find the serial number..  It may be difficult to see.  If not, take a look on the stick itself.

 

Good Luck!!

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smithk32
Level 7

Re: Missing Advanced Wireless Receiver

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i am getting the same error message from two different tvs in our house, with two separate roku devices. both are only nearly 1 year old. so frustrating. what’s the solution? 

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