Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Cdegroat
Level 7

Re: Missing Advanced Wireless Receiver

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Contact them. They sent my replacement wire out and I received it quick 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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@marzthyme

Thanks for the post.

Have you made sure that the Advanced Wireless Receiver is connected to your Roku device? Have you tried unplugging everything and plugging it back in to check to see if that resolves the issue you are seeing?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DaddysDuck
Level 7

Re: Missing Advanced Wireless Receiver

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This isn’t my thread but i also was missing my awr in my box and am using a mic connector and the same thing popped up for me?

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Claudito28
Level 7

Re: Missing Advanced Wireless Receiver

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Hi. When I turn on Roku it shows Missing Advanced Wireless Receiver.

It's new. It never worked.

Could you help me?

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KKH
Level 7

Re: Missing Advanced Wireless Receiver

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Danny, I am missing my awesome. Help!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

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Hi everyone,

Thanks for the post.

The Advanced Wireless Receiver (AWR) should have come inside the package of your Roku device. It looks like a cable and it labelled. If you are still missing the cable, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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m4rty
Level 7

Re: Missing Advanced Wireless Receiver

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This fixed my issue. I sent a PM to @RokuDanny-R with the serial number from my AWR. The replacement worked immediately. Thank you @RokuDanny-R

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Jpaulson18
Level 7

Re: Missing Advanced Wireless Receiver

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I have the same problem. I get the missing advanced wireless receiver error. 

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m4rty
Level 7

Re: Missing Advanced Wireless Receiver

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I got a new AWR sent to me. It fixed the issue. 

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Jpaulson18
Level 7

Re: Missing Advanced Wireless Receiver

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Could you please email me again. I may have accidentally deleted the response. 

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