Remotes

[Cdegroat]

Contact them. They sent my replacement wire out and I received it quick 

[RokuDanny-R]

@marzthyme

Thanks for the post.

Have you made sure that the Advanced Wireless Receiver is connected to your Roku device? Have you tried unplugging everything and plugging it back in to check to see if that resolves the issue you are seeing?

Please keep us posted what you find out.

Thanks,
Danny

[DaddysDuck]

This isn’t my thread but i also was missing my awr in my box and am using a mic connector and the same thing popped up for me?

[Claudito28]

Hi. When I turn on Roku it shows Missing Advanced Wireless Receiver.

It's new. It never worked.

Could you help me?

[KKH]

Danny, I am missing my awesome. Help!

[RokuDanny-R]

Hi everyone,

Thanks for the post.

The Advanced Wireless Receiver (AWR) should have come inside the package of your Roku device. It looks like a cable and it labelled. If you are still missing the cable, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[m4rty]

This fixed my issue. I sent a PM to @RokuDanny-R with the serial number from my AWR. The replacement worked immediately. Thank you @RokuDanny-R

[Jpaulson18]

I have the same problem. I get the missing advanced wireless receiver error. 

[m4rty]

I got a new AWR sent to me. It fixed the issue. 

[Jpaulson18]

Could you please email me again. I may have accidentally deleted the response.