Remotes

[TedKozenko]

My Roku remote M/N RC03 can increase the volume of wired headphones but cannot decrease the volume.

[TedKozenko]

I have a similar problem.  I can increase the volume in the wired headphones but cannot decrease the volume.

[RokuJohnB]

Hi @TedKozenko,

Greetings from the Roku Community!

We understand you're having a problem with the Roku remote. We're happy to assist you further. Please try the troubleshooting steps below:

1. Press the Home button on your Roku remote.
2. Scroll and select Settings.
3. Select Remotes & Devices.
4. Select Remote.
5. Choose your voice remote from the list and select Set up remote for TV control.
6. Follow the on-screen prompts to complete the process.

Let us know how it works, and we will continue to assist you further.

All the best,

John